How we behave

We recognize that our richly diverse teams represent our most precious resource. At MCI, we are dedicated to the development of our talents to support their professional growth and ensure we provide the highest standard of service and professionalism to our clients.

Our commitment to employee development is clearly demonstrated by the MCI Institute, our in-house learning and development department delivered 494 hours resulting in a combined total of 5,971 learning hours received by MCI talents in 2015.

In 2015, MCI Institute successfully achieved accreditation by the Learning and Performance Institute (LPI) Benchmarked against leading global organisations, the accreditation diagnoses an L&D departments commitment to learning excellence. MCI Institute is recognised for its commitment to building capability across the Group’s worldwide operations with its approach to knowledge management and modern workplace learning; developing core competencies to ensure outstanding customer experience and results.

 

Learning-Performance-Institute

  • 3,153 enrolment

    to MCI Institute workshops

  • 5,971 combined total

    learning hours received, out of which 88% online, in over 137 different topics

  • 16031_verzameling pictogrammen_annual report deel 2 1,668 Knowledge Assets

    created in 18 Centers of Excellence with 5,293 views

  • 16031_verzameling pictogrammen_annual report deel 2 71 Training

    days delivered

  • 16031_verzameling pictogrammen_annual report deel 2 63 Managers

    offered online training by Harvard Business Publishing

  • 16031_verzameling pictogrammen_annual report deel 2 56 Talents

    certified with industry specific certifications

Core Values

Our vision, day-to-day operations and relationships with partners and suppliers are cemented by the core values of:

  • 16031_verzameling pictogrammen_annual report deel 2

    Living by growth

    An ambition that allows us to accomplish our own – and our clients’ – dreams and aspirations.

  • Promoting entrepreneurship

    Boosting partnership and teamwork with clients and partners.

  • 16031_verzameling pictogrammen_annual report deel 2

    Believing in people

    Creating and nurturing relationships that connect and engage our global community.

  • 16031_verzameling pictogrammen_annual report deel 2

    Building fair relations

    Earning and maintaining trust among our collaborators and clients.

Sustainability

We aim to grow our business responsibility by embracing sustainability as a significant competitive advantage and a driver of innovation, to not only enhance our own value but our clients’ too. Based on the triple bottom line, MCI’s vision is to build a sustainable business with a culture of care, responsibility, and sustainability.

 

As the first company in the meetings and events industry to sign the UN Global Compact in 2007, MCI has since emerged as a thought leader in sustainable events and managed over 128 projects about sustainability and energy issues, totaling 740 project conducted since 2010.

For more information, MCI’s sustainability reporting can be found at: www.mcisustainability.com

  • 16031_verzameling pictogrammen_annual report deel 2 580 Talents trained on sustainable event practices
  • 16031_verzameling pictogrammen_annual report deel 2 410 Talents trained in anti-corruption and ethics best practices
  • 16031_verzameling pictogrammen_annual report deel 2 17% less carbon emissions per Talent since 2010
  • 16031_verzameling pictogrammen_annual report deel 2 3 sustainable awards won

Health and Safety

The safety and security of attendees, suppliers and employees is a priority for MCI. We have robust processes in place for assessing the health and safety risk of each of our 5,000+ annual events. Our global health and safety audit tool, which is mandatory for every event, produces an automatic report based on ten comprehensive criteria, from food safety, to venue security to transport.

This is complemented by a detailed evaluation in real-time from an official, outside security service on the risk levels of each host country in terms of geopolitical and criminal factors – including terrorism and natural disaster.

 

In terms of security onsite, we always work closely with local authorities and venue security staff. For large events we adopt a three-pronged approach, adding in an additional layer of security: a set of specialist police, firefighters and medical staff accustomed to working on large events to support these two teams.

Here at MCI, we are constantly innovating our approach to health and safety to make sure that our attendees stay up to date, and stay safe, wherever in the world their event is taking place.

  • 16031_verzameling pictogrammen_annual report deel 2 800 hours of total training offered in health and safety
  • 16031_verzameling pictogrammen_annual report deel 2 483 hours of crisis management training conducted
  • 16031_verzameling pictogrammen_annual report deel 2 367 Talents trained in health & safety industry standards
  • 16031_verzameling pictogrammen_annual report deel 2 40 Talents designated as expert coordinators in health & safety
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